Effective / Last updated:
ALEXIS’S TIRES ON WHEELS LLC, doing business as Alexis Tires on Wheels
This Policy explains how we collect, use, disclose, and protect personal information in connection with our website and mobile tire services.
01 Scope and business identity
This Privacy Policy applies to information handled by Alexis Tires on Wheels when you visit this website, call or text us, request a quote or appointment, purchase a tire, receive service, make a payment, or otherwise communicate with us.
02 Information we may collect
Depending on how you interact with us and the service you request, we may collect the following categories of information:
- Contact information: name, telephone number, email address if supplied, service address or location, city, and ZIP code.
- Vehicle and tire information: vehicle year, make, model, tire size, wheel and tire specifications, vehicle modifications, and related details needed to identify compatible products or safely provide service.
- Service information: requested services, quotes, estimates, appointments, dispatch details, arrival information, service history, customer instructions, authorizations, and communications about an active job.
- Communications: text messages, call information, voicemails, and, when appropriate notice and consent have been provided, call recordings or transcripts.
- Service documentation: photographs or video of a vehicle, tire, wheel, service location, pre-existing condition, completed work, or a disputed condition when reasonably necessary.
- Payment and transaction information: amount, payment status, transaction identifiers, receipt information, and limited card details made available by a payment processor. Full payment-card information is generally handled directly by the processor.
- Website and device information: basic technical information that hosting, security, or similar systems may automatically process, such as IP address, browser or device type, requested pages, date and time, and diagnostic or security logs.
03 How we collect information
We may receive information directly from you; from a person you authorize to request service for the vehicle; through telephone, SMS, payment, scheduling, or website systems; from a technician or contractor documenting an authorized job; or from a service provider that processes information on our behalf.
04 How we use information
We may use personal information to:
- respond to service requests and customer questions;
- identify compatible tires or parts and generate quotes or estimates;
- schedule, route, dispatch, and provide mobile tire service;
- send appointment, ETA, technician-arrival, quote, and service updates;
- process payments and maintain transaction, accounting, and tax records;
- document customer instructions, authorization, vehicle condition, and completed work;
- provide customer support, quality assurance, and business automation;
- promote safety, prevent fraud, defend chargebacks, and resolve disputes or claims; and
- comply with legal, regulatory, insurance, recordkeeping, and law-enforcement obligations.
05 When information may be disclosed
We do not sell personal information. We may disclose only the information reasonably necessary for the purposes described in this Policy to the following categories of recipients:
- telephone, SMS, CRM, automation, scheduling, and customer-support providers;
- Google and other email, mapping, document, cloud-storage, hosting, security, or analytics providers used in business operations;
- payment processors, accounting providers, insurers, and professional advisers;
- authorized technicians, contractors, suppliers, or service businesses when needed to fulfill a customer's request; and
- government agencies, courts, law enforcement, or other parties when disclosure is required or permitted to comply with law, protect safety or rights, investigate fraud, or resolve a claim.
Information may also be transferred as part of a legitimate merger, financing, reorganization, sale, or transfer of all or part of the business, subject to applicable law and appropriate handling of the information.
06 Mobile information and SMS program
No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes. Necessary service providers may process this information only as reasonably necessary to provide services on Alexis Tires on Wheels’ behalf.
Customers who consent may receive transactional or service-related SMS messages, including appointment confirmations, ETA updates, technician arrival notices, service updates, quote information, requests for vehicle or tire information, and follow-up concerning an active service request.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. SMS support is available at 408-728-3204.
07 Call recording and transcription
Calls may be recorded or transcribed in accordance with applicable law for customer service, scheduling, service documentation, quality assurance, dispute resolution, and business automation.
08 Service photographs
Alexis Tires on Wheels may photograph, video, or otherwise document vehicles, tires, wheels, service locations, service conditions, pre-existing conditions, and completed work for service documentation, safety, quality control, training, claims, dispute resolution, and other lawful business purposes.
09 Website tracking and Do Not Track
Website hosting, security, analytics, advertising measurement, and similar providers may process limited technical data to deliver, protect, measure, and diagnose the website. We may use cookies, pixels, or similar technologies for these purposes. Browser privacy controls, including Do Not Track settings, may affect some technologies; support depends on the technology and provider. Alexis Tires on Wheels does not authorize providers to use SMS opt-in data for their own marketing or promotional purposes.
10 Retention and security
We retain information for as long as reasonably necessary to provide service, maintain required business and repair records, support warranty or manufacturer processes, complete accounting and tax obligations, prevent fraud, resolve disputes, and comply with law. Retention periods vary by record type and legal requirement.
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No transmission or storage system can be guaranteed completely secure.
11 Your choices and requests
You may ask to review or correct contact or service information that we maintain in an accessible form by contacting us. We may need to verify your identity and may retain information when required by law or reasonably necessary for legitimate business records, safety, fraud prevention, or dispute resolution. You may opt out of SMS by replying STOP.
12 Changes and contact information
We may update this Policy prospectively as our practices or legal requirements change. Material changes will be communicated by posting a notice on the website or through another reasonable method, and the effective date at the top will be updated.
For privacy questions or requests, call 408-728-3204 or send a text.